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FAQ

Frequently asked questions :



How long does the delivery of the order take?

TINY PARIS endeavours to offer its customers products at very competitive prices and also to provide a quality service with home delivery within 3 to 6 working days. However, if you do not receive your order within this timeframe, please do not hesitate to contact our customer service: contact.tinyparis@gmail.com.



Do you ship to the whole world?

Yes, that is correct. We ship all over the world.

Do you provide product tracking information?

Yes, please wait 3 days after your order and ask us by e-mail at the following address:  contact.tinyparis@gmail.com.

I have not yet received my order, why is it taking so long?


Please excuse us for our delay. Sometimes domestic shipments take longer than expected due to customs clearance. You can still track your order and know where you are at any time. If you think you need help tracking your package or if you have any questions, you can contact us by email:  contact.tinyparis@gmail.com.



Where will my order be delivered to?


Your order will be delivered directly to your home, without intermediaries. In case of an error in the delivery address, please contact our service department as soon as possible before sending your order.

If you have received a faulty product, please contact us at the following address:  contact.tinyparis@gmail.com. We will send you a working product.

I want to cancel my order, how do I do that?


Send us an email and we will refund your money if your request is made within 14 days of the order date.

Where do your products come from?


Our products are manufactured abroad with high quality and ecological materials, as well as the values we at TINY convey.